At Pro Fish Gear Shop, we understand that your fishing adventures depend on reliable equipment. Our shipping and returns policies are designed to get you the right gear quickly and handle any issues with the same precision you’d expect from premium fishing tackle.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Best for non-urgent orders where cost savings is priority

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary slightly depending on customs processing in your country.

Returns & Exchanges

We stand behind our premium fishing gear with the same confidence you have in your favorite lure. If your purchase doesn’t meet expectations, our straightforward return process gets you back on the water quickly.

Our Return Promise

  • Returns accepted within 15 days of delivery
  • Items must be in original condition with tags attached
  • Original packaging required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Fillet Knives & Fish Processing tools (if opened/unsterilized)
  • Polarized Sunglasses (if protective film is removed)
  • Reel Maintenance chemicals (opened containers)

How to Initiate a Return

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Complete the return request form below
  3. Our gear specialists will email a prepaid return label (US customers) or return instructions (international)
  4. Package items securely in original packaging
  5. Ship within 5 days of approval

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Pro Fish Gear Shop Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

Product Name: [Product Name]

Reason for Return: [Defective/Wrong Item/Not as Described/Change of Mind]

Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Note: International refunds may take 7-10 additional days to appear in your account.

Exchange Process

For exchanges (subject to availability):

  • Follow standard return procedure
  • Specify desired replacement item in your request
  • We’ll ship the new item once return is received
  • Price differences will be charged/refunded as needed

Damaged or Defective Items

If your baitcasting reel, fishing line, or other gear arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange expedited replacement at no cost

Pro Angler Tip: Consider our Reel Maintenance products to keep equipment in tournament-ready condition and avoid preventable returns.

For any questions about our shipping or returns policy, email our customer service team at [email protected] or call us during business hours.

Tight lines and happy fishing,

The Pro Fish Gear Shop Team

1011 Bell Avenue, Glen Burnie, US 21060