Welcome to TackleBox Elite’s FAQ section! We’ve compiled answers to the most common questions about our fishing gear, shipping policies, and more. Whether you’re a tournament angler or weekend fisherman, find the information you need below.
About Our Products
What types of fishing gear do you specialize in?
We specialize in premium fishing equipment including:
- Baitcasting and spinning reels
- Fishing lines (braid, fluorocarbon, monofilament)
- Hard baits and jerkbaits
- Ice fishing equipment
- Fillet knives and fish processing tools
- Polarized sunglasses and fishing tools
How do I choose the right fishing line?
Our experts recommend:
- Braid: Excellent for sensitivity and strength, ideal for heavy cover
- Fluorocarbon: Nearly invisible underwater, great for clear water conditions
- Monofilament: Versatile with good stretch, perfect for beginners
Pro Tip: Combine multiple items in one order to qualify for free shipping while reducing packaging waste – good for your wallet and our waters!
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount for free shipping?
Yes! Orders of $50 or more qualify for our Free Tackle Transport via EMS. For orders under $50, our flat-rate Expedited Angler Service is just $12.95 worldwide.
Shipping & Delivery
How long does shipping take?
Expedited Angler Service (DHL/FedEx):
- Processing: 1-2 business days
- Delivery: 10-15 business days after shipment
- Includes full tracking
- Processing: 1-2 business days
- Delivery: 15-25 business days after shipment
- Tracking available for most destinations
Do you ship worldwide?
We ship globally except to some Asian countries and remote regions. Our systems are optimized for:
- North America: Fastest delivery times
- Europe: Customs-friendly documentation
- Southern Hemisphere: Special handling for seasonal gear
Angler’s Note: We process orders faster than most competitors because we know what it’s like to need gear yesterday! All orders ship from our Glen Burnie headquarters where our team personally verifies each item.
Returns & Exchanges
What’s your return policy?
We offer no-questions-asked returns within 15 days of delivery:
- Defective items: We provide a prepaid return label
- Other returns: Customer pays return shipping
- Items must be unused and in original packaging
What if my gear arrives damaged?
We stand behind our products as strongly as we stand in the river! Email us immediately at [email protected] with photos of the damage and we’ll arrange a replacement or refund.
Account & Technical Questions
How do I reset my password?
Click “Forgot Password” on the login page or contact our customer service team at [email protected] for assistance.
Can I change my order after it’s placed?
We process orders quickly to get you fishing sooner! Contact us immediately at [email protected] and we’ll try to accommodate changes if your order hasn’t entered processing.
Need Help? Our angler-experts are ready to assist! Email [email protected] or visit us at 1011 Bell Avenue, Glen Burnie, US 21060.